Since 1999, ING Direct has been providing Australians with access to a selection of flexible, low rate home loans. ING Direct is an online-only lender which means it can pass the savings onto its customers by way of rate discounts and fee waivers. ING’s home loans and transaction accounts have won numerous awards including the Money magazine – Money Minder of the Year, the 2016 Australian Financial Institution of the Year – Non Big 4 and the Non-Major Lender of the Year by The Adviser.

ING DIRECT Orange Advantage Loan

The ING Direct Orange Advantage Loan is a low rate variable home loan with 100 percent offset account and a range of flexible features. Owner-occupiers borrowing over $150,000 or up to 90 per cent of the property’s value are eligible for rate discounts. When the Orange Advantage Loan is combined with the ING fixed rate home loan, the loan application fee is waived. While this loan has an annual fee, there are no application, monthly or split loan fees. ING Direct customers can withdraw funds from any ATM around Australia for free through the Orange Everyday transaction account which is attached the home loan. Other loan perks include additional repayments, redraw facility, flexible repayment options and a low variable rate.

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ING DIRECT Fixed Rate Loan

The ING Direct Fixed Rate Loan gives borrowers certainty over their interest rate and repayment amount for a set period of time. If the fixed rate loan is bundled with an Orange Advantage 100 per cent offset account, borrowers can enjoy additional rate discounts. This ING Direct loan has no ongoing monthly, annual or transaction fees and borrowers can use any ATM around Australia to make fee-free withdrawals. This flexible fixed rate loan is available to both owner-occupiers and investors for a period of one to five years. Borrowers can reduce their loan term and interest payable by making up to $10,000 worth of additional repayments each year and can choose to split this loan into both fixed and variable interest rate options.

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ING DIRECT Mortgage Simplifier Loan

The ING Direct Mortgage Simplifier Loan is a low rate variable loan with no ongoing monthly, annual or transaction fees. This flexible loan offers customers borrowing over $150,000 additional rate discounts and gives borrowers of all amounts access to a redraw facility. While this loan has no offset facility, it does give borrowers the ability to make additional repayments. Other loan features include a split loan feature, interest only payments and flexible repayment options.

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Home Loans from ING DIRECT

  • Award winning customer service.
  • Opportunity to bundle loans with other ING products.
  • Loans offer additional discounts to owner-occupiers.
  • Flexible loan options.
  • This online lender has no branches.
  • Some loans have annual fees.
Customer Service

While ING Direct is an online-only lender, its support network is far from limited. All general enquiries can be answered by the 24/7 contact centre and each home loan and saving product has its own hotline. Customers who prefer email can contact customer support directly. Sydney based customers can pop into the Customer Information Centre for face-to-face support.

✓     Customer service centre (phone)

✓     Mobile app

✓     Online banking

✓     Email

✓     Customer support centre

Applying and Eligibility

Borrowers wanting to apply for an ING Direct home loan can either complete an online application form, call an ING Direct Mortgage Specialists for assistance. Before applying for an ING Direct home loan, consider what you can afford to borrow and what other costs you need to factor in. To apply for an ING Direct home loan, you will need to supply the following information:

  • Provide details of your income and employment including your employer's contact details.
  • You will need to show proof of savings and last three bank statements.
  • Proof of identity.
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