ING home loans

While ING is an online-only lender, its support network is far from limited. All general enquiries can be answered by the 24/7 contact centre and each home loan and saving product has its own hotline. Customers who prefer email can contact customer support directly. Sydney-based customers can pop into the ING Lounge in the Sydney CBD for face-to-face support.

✓     Customer service centre (phone)

✓     Mobile app

✓     Online banking

✓     Email

✓     Customer support centre

Borrowers wanting to apply for an ING home loan can either complete an online application form, or call an ING Mortgage Specialist for assistance. 

Before applying for an ING home loan, think about what you can afford to borrow and what other costs you need to consider. 

To apply for an ING home loan, you will need to supply the following information:

• Details of your income and employment including your employer's contact details.
• Proof of savings and your last three bank statements.
• Proof of identity.

Although ING is an international banking giant, in Australia it competes with the big four banks. While these banks offer large branch networks and brand recognition, ING tries to differentiate itself with simpler products and a more efficient application process.

ING offers a range of mortgage options, including:

• Home loans for owner-occupiers
• Home loans for investors
• Principal and interest mortgages
• Interest-only mortgages
• Mortgages with variable interest rates
• Mortgages with fixed interest rates

ING home loans customers have two options for starting a mortgage application - they can fill in an online form or they can call a customer service rep. Once an application is lodged, customers can track it over the internet; they will also receive updates from ING by text and email.

ING is a competitive home loan lender that can often offer customers lower rates than other big-name lenders.

ING home loan rates vary, depending on the status of the borrower and the type of mortgage they want. 

In general, owner-occupiers are charged lower interest rates than investors, while principal and interest borrowers are charged lower interest rates than interest-only borrowers.

Also, borrowers with bigger deposits are often charged lower interest rates than borrowers with smaller deposits.

ING could be an attractive option to borrowers who not only want the ‘security’ of a big, international bank but also want a lender that will compete with Australia’s big banks.

ING doesn’t offer as many mortgage options as some other banks, though its rates can be more competitive.

ING provides mortgages to owner-occupiers and investors. Borrowers can opt for variable-rate mortgages or fixed-rate mortgages, and can pay principal and interest or interest-only.

Whatever option you choose, you won’t be able to pop into a branch outside of the Sydney CBD, because ING is an online-only lender. So you’d have to be comfortable managing the mortgage application process by phone, text, email and internet.