CBA, ANZ, NAB, Westpac and AMP have "conflicts of interest" when giving advice: ASIC

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Can you trust your bank to give you the most unbiased financial advice? ASIC isn’t so sure.

The Australian Securities and Investments Commission (ASIC) has reviewed financial advice provided by the biggest vertically integrated institutions, including ANZ, CBA, NAB, Westpac and AMP.

They then identified areas that need improvement to manage apparent “conflicts of interest”.

The review found that:

  • 79% of the financial products on the firms’ approved products lists (APL) were external products
  • 21% on the APL were internal or ‘in-house’ products
  • However, 68% of clients’ funds were invested in in-house products.

In a statement released today, the ASIC review noted that “the split between internal and external product sales varied across different licensees and across different types of financial products. For example, it was more pronounced for platforms compared to direct investments.”

“However, in most cases there was a clear weighting in the products recommended by advisers towards in-house products.”

Consumers may have chosen the in-house products out of convenience and easy access, however these conflicts of interest are “inherent” in vertically integrated firms, according to ASIC.

Peter Kell, Acting ASIC Chair, said that ASIC will consult with the financial advice industry to introduce more transparent public reporting on approved product lists.

“There is ongoing work focusing on remediation where advice-related failures have led to poor customer outcomes, and the results of this review will feed into that work.

“ASIC is already working with the institutions to improve compliance and advice quality through action such as: 

  • improvements to monitoring and supervision processes for financial advisers; and
  • improvements to adviser recruitment processes and checks.  
  • ASIC will continue to ban advisers with serious compliance failings.

“While this review focused on five major financial services firms, the lessons should be considered by all vertically integrated firms in the financial services sector,” said Mr Kell.

These findings emphasise more than ever the importance of comparing a range of products before making a choice over which is the most competitive option for your own financial needs. Resources such as comparison websites and comparison tools are one way consumers can empower themselves.


^Words such as "top", "best", "cheapest" or "lowest" are not a recommendation or rating of products. This page compares a range of products from selected providers and not all products or providers are included in the comparison. There is no such thing as a 'one- size-fits-all' financial product. The best loan, credit card, superannuation account or bank account for you might not be the best choice for someone else. Before selecting any financial product you should read the fine print carefully, including the product disclosure statement, fact sheet or terms and conditions document and obtain professional financial advice on whether a product is right for you and your finances.

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