Established in 2014, Future X Power operates in Tasmania, New South Wales (NSW), South Australia, and South East Queensland. The company aims to deliver a transparent pricing model, with a single variable-rate market plan.
Why choose Future X?
Future X Power offers simple plans with low rates. The company prides itself on its robust technology and processes that ensure you get same-day connectivity when you sign up. Future X Power says it has an experienced team of experts available to provide any information you may need.
The Future X energy plan
The Smart Flat plan has no account setup fees and exit fees. You can choose between monthly or quarterly billing and have the flexibility to select from multiple payment options. The benchmark rates in different states are listed below.
- NSW: Distributed by Ausgrid, the energy rate is 19 per cent lower than the reference price.
- Queensland: Distributed by Energex, the energy rate is 17 per cent below the reference price.
- South Australia: Distributed by SA Power Networks, the energy rates are 13 per cent lower than the reference price.
As the company’s primary operations are online, they have lower overheads and cost savings are passed on to customers. When you sign up for a Future X energy plan, you get a 10-day cooling-off period in case you change your mind. Customers can also enjoy a pay-on time discount of up to 35 per cent.
Additional fees and charges
You may have to pay late penalty fees and credit card fees if you choose that payment option. Additionally, if you move, the distributor may charge disconnection and reconnection fees, depending on your location.
How to move home with Future X
Moving can be stressful, but Future X says it will have you connected at your new home on the day you move in. You can call the Future X Power contact number 1300 599 008 for assistance. You can also send an email to [email protected].
If you’re a new customer, the company will assist you with disconnecting from your previous service provider. If you’re an existing customer, you can call the contact number given above to arrange for disconnection and reconnection.
To ensure a smooth and quick process, provide the following details with your moving request.
- The correct address of the new house.
- The date on which you want to move in.
- Your identification document, which can be a Medicare number, or passport, or driving license.
- Any relevant concession details.
The company does not charge any moving fees; however, disconnection fees may be charged by your distributor.
Future X solar power
If you have solar panels installed, you can get credits for the energy you feed back into the grid. The solar feed-in tariff for Future X Power customers in NSW, South Australia, and Queensland is 4 cents per kWh.
How to pay your Future X energy bills
The energy retailer offers multiple options to pay your energy bill, which include:
- Direct debit: The bill amount is debited from the nominated bank account or designated credit card.
- BPAY: You can pay the invoice via online banking using the reference number and biller code 197954.
- Online: Customers can also pay the bill online via the company website using their MasterCard and Visa credit card; a 2 per cent credit card fee is applicable.
- Phone: You can call the Future X number 1300 599 088 and pay the bill using your credit card.
- Post: You can mail a cheque to GPO Box 12028 George Street, QLD 4003.
If you’re facing any financial difficulties and can’t pay your energy bill on time, you can request an extension by calling the Future X number. Alternatively, you can ask about the various financial assistance options available.
Hardship policy
If you’re an existing customer with outstanding debt and finding it difficult to pay your electricity bill on time, you can apply for the Future X Power hardship program. To be eligible you must commit to making payments as agreed and let the company know if you can’t pay on time in the future. Once you’re accepted in Future X Power Hardship Program, the company will
- Help you find the most suitable energy plan.
- Suspend normal credit management actions like disconnection and debt collection.
- Provide you with information about government concessions, energy rebates, and relief schemes as per your eligibility.
- Discuss a payment plan to suit your financial situation.
- Identify ways in which you can reduce the energy usage.
Learn more about the Hardship Program.
Concessions
If you’re the primary account holder and have a valid concession card, you may be eligible for specific rebates and concessions on your energy bill. The valid cards include the Queensland Seniors Card (QSC), Health Care Card (HCC), Department of Veterans’ Affairs Gold Card (DVA), and Pensioner Concession Card (PCC).
The rebates are listed below:
- Queensland: $309.86 (without GST) or $340.85 (with GST) per year, click here to apply.
- NSW: $285 (without GST) or $313.50 (with GST) per year, click here to apply.
- South Australia: $231.41 (without GST) or $254.55 (with GST) per year, click here to apply.
To update the concession details, you can call the company contact number and provide details like the card type, valid-from date, state, and customer reference number.
Is Future X Power suitable for your home?
That depends on several factors but based on their current energy prices, Future X is cheaper than a number of its competitors. Many new energy retailers are coming up with plans that have subscription and prepaid options. Future X has a straightforward plan with no frills, which makes it easier to estimate what you’ll be paying. However, don’t forget to shop around and compare prices offered by other retailers. Also, check Future X Power reviews online. Even if you sign up, you still have a 10-days cooling-off period and no exit fees, so you can switch to another retailer if you change your mind.