Date: 25 November 2016
This Financial Services and Credit Guide (FSCG) describes RateCity’s financial and credit services to help you to decide whether to use them. It also describes how we are remunerated, our professional indemnity insurance and how we handle any complaints you may have. RateCity is licensed under the Corporations Act and the National Consumer Credit Protection Act 2009 to provide the services outlined in this FSCG.
RateCity provides product information, search and compare facilities for a wide range of lending, investment, superannuation and insurance products and links to some of the financial institutions whose products we compare.
Our Australian Financial Services and Credit Licence No 316710 authorises us to:
- Provide general financial product advice and apply for, acquire, vary or dispose of a financial product on behalf of another person in respect of a range of financial products (including deposit and payment products, general and life risk insurance, managed investment schemes, shares, superannuation and margin lending), and
- Provide credit services (other than lending money).
We do not recommend any particular financial or credit products or any particular financial institution. Any advice we provide is general and does not take into account your personal circumstances. You will need to decide if the products featured on our site are appropriate for you. You should confirm the rates, features, read the PDS or loan documents before making any decision.
Not all banking and insurance products are shown on our search results or top tables. This is for one of three reasons:
- Some financial institutions do not accept online leads because, e.g. they can only deal with customers from a certain industry or location, or because they might not be able to process new customers.
- Some institutions do not provide RateCity with access to their data or we cannot obtain their data from publicly available sources.
- Institutions who are not willing to pay RateCity for inquiries or leads may be excluded from default search results if RateCity believes it can still provide a good set of search results and there is always an option to include them in the search result.
Our terms of service
We do not act for you when providing our services.
How we are paid
We make money by displaying advertising on our website and we are also paid for generating leads for financial institutions.
A lead is generated when people visit a financial institution’s website either via a link from our website or a link from a partner’s website. We can be paid either for the click itself, or more likely, if you “do something” with the institution, e.g. open an account or complete an application form. We may receive a fee when we refer you to a broker or financial adviser.
For a more detailed overview of our remuneration please refer to the following link:
Will anyone be paid for referring me to you?
RateCity has commercial relations with the following related parties: Nine Digital, DDM, Regular Interest. RateCity may pay third parties who refer people to our website or for RateCity content displayed on third party websites.
We are insured
RateCity is covered by professional indemnity insurance satisfying the requirements under the Corporations Act. This insurance covers the actions of our staff and representatives dealing with you even where those people are no longer employed by us.
What to do if you have a complaint
If you have a complaint about our services, email our Complaints Officer at firstname.lastname@example.org. We have established procedures to ensure that all complaints are properly considered and dealt with. We are a member of the Financial Ombudsman Services Limited (FOS). If you are not satisfied with the way we handle your complaint, you may take your complaint to FOS. FOS’s contact details are:
Our contact details
RateCity Pty Limited ABN 12 122 743 542
Level 7, 61 Lavender Street. Milsons Point, NSW 2061
T: 02 8097 0899