RateCity.com.au
powering smart financial decisions
CGU Insurance

Listed Events

Policy type

Home and Contents

Multi policy discount available

Online discount available

Flexible excess to reduce premium

Policy type

Home and Contents

Multi policy discount available

Policy type

Home and Contents

Multi policy discount available

Online discount available

Flexible excess to reduce premium

Our quick review

Key features

Home and Contentspolicy

Flexible excessto reduce premium

Pay monthlyat no extra cost

New for oldreplacement

One excessfor building and contents claims

Benefits

Covers both building and contents

Flexible excess to reduce premium

Pay monthly at no extra cost

One excess for building and contents claims

New for old replacement

Drawbacks

No discount for multi policy cover

No online discount

Home insurance details

TMD

Policy type

Home and Contents

Multi policy discount available

Online discount available

Flexible excess to reduce premium

Pay monthly at no extra cost

One excess for > 1 claim under an insured event

New for old replacement

No claim bonus discount

Choice of builder/repairer

Under insurance protection option

24 hrs phone claim service

Lodge claim online

Cooling off period

21 days

Home insurance details

TMD

Features

Policy type

Home and Contents

Multi policy discount available

Online discount available

Flexible excess to reduce premium

Pay monthly at no extra cost

One excess for > 1 claim under an insured event

New for old replacement

No claim bonus discount

Choice of builder/repairer

Under insurance protection option

24 hrs phone claim service

Lodge claim online

Cooling off period

21 days

Insured Events

Storm and rainwater cover

Standard

Storm surge flooding

Flash flooding

Standard

Riverine flooding

Standard

Fire

Standard

Lightning

Standard

Earthquake

Standard

Theft or attempted theft

Standard

Malicious damage (including vandalism)

Standard

Vehicle impact damage

Standard

Escaped liquid(burst/leaking pipe)

Standard

Benefits - Building

Full rebuilding cost protection

Legal liability

Standard

up to $20 million

Temporary accommodation

Standard

up to 10.00% of sum assured, up to 12 months

Accidental damage - building

Accidental glass breakage

Motor burnout - building

Standard

Removal of debris

Standard

up to 10.00% of sum assured

Benefits - Content

Accidental damage - contents

Motor burnout - contents

Standard

Home office contents

Standard

up to $10000.00

Tools of trade

Up to $5000.00

Guests belongings

Standard

up to $5000.00

Jewellery

Up to $2500.00 (item limit), Up to $5000.00 (total limit)

Specified portable items

Optional

up to - Sum insured

Unspecified portable items

Optional

up to - Sum insured

Credit card theft cover

Standard

Up to - $5000.00

Funeral expenses

Standard

up to - $10000.00

Embed

FAQs

Is hail damage covered by home insurance?

If storms are among the incidents covered by your home insurance policy, hail damage protection is more than likely assured. While all policies differ based on your needs and what a home insurance provider will offer, some things are close to a certainty. 

Extreme weather events tend to be unpredictable in their severity, but dangerous all the same. You'll never be able to fully prepare for any damage caused, be it lightning, strong winds, rain leading to flooding, or hailstorms, but home insurance can at least provide you with a way to deal with life's unpredictable nature. 

If your home suffers from hail damage, you can file a claim with your insurer. In the event that this happens, remember to take pictures of any hail damage as an insurance adjuster will need to evaluate the impact on your home. Any additional wind damage to your roof will also need to be documented similarly.

You may want to check if your home insurance also covers hail damage to the cars parked on your property, and then file the claim for the total damage caused by the hailstorm. Once your claim is approved, your insurer should offer you either a cash settlement or refer you to a network vendor for the necessary repairs.

Are bikes covered under home insurance?

Ordinarily, home insurance only covers damage to your house, which can include additional buildings such as garages, sheds, and fences, as well as permanent fixtures. 

However, to protect the items located in your home or in any of these other buildings, you will likely need to purchase home and contents insurance. Even so, your bike would only be covered if it does not require separate vehicle registration, as is the case for bicycles and 50cc minibikes, but not motorcycles, and only when located on your property, parked or otherwise. 

Depending on the cost of your bicycle or minibike, you can have it listed in your home and contents insurance as a high-value item. You'll want to check your insurer’s Product Disclosure Statement (PDS) to know the normal coverage limit for a bike included as part of your home and contents insurance, as well as the incidents which are covered. 

Insuring your bicycle can be distinct to insuring any personal effects on your bike at the time, or even using the bike when you're out and about. If you want to cover those, such as something in a basket or a camera equipped to the bicycle, or the bike itself as you travel, you will likely need to purchase additional personal effects insurance. You can also read about any additional coverage available under the personal effects policy, though for full coverage, an ideal option will likely be a separate bike insurance policy.

How to make a Virgin Money home insurance claim

If you want to submit a claim for damage caused by an event that is covered in your policy, the process at Virgin Money is fairly simple and straightforward.

To make a home insurance claim, you can call the Virgin Money helpline service number on 1800 662 884 from Monday to Friday, between 8 am to 5 pm and on Saturdays between 8 am to 2 pm (AEST).

You can also fill its online claim notification form, which is available 24/7. Following the submission of your claim, you should receive a call from a Virgin Money representative to confirm the details and lodge your claim. Virgin Money may also send an assessor to visit the property to inspect any damage and the cause, and determine the extent of the repairs and replacements needed.

If you’re in an emergency and need immediate support or advice, you could contact the Virgin Money customer service staff on 1800 069 336.

Can an insurer deny a lightning damage insurance claim?

Most Aussie insurance providers include lightning strikes among the incidents covered in their home and contents insurance policies. However, they’ll probably confirm whether you could have prevented the damage caused by the lightning strike before approving your lightning damage insurance claim.

For instance, lightning strikes may cause damage to appliances in your home and affect the working of your fridge or other appliances with a motor or compressor. If you have not purchased fusion damage cover, your lightning damage claim could be denied.

Also, if you live in an area where lightning storms are more likely to occur, but you did not take any steps to protect your home and appliances against potential lightning damage, your insurer may not accept your lightning damage insurance claim. This can include installing equipment to guard against electrical surges or maintaining the trees on your property to prevent damage to buildings from trees or branches felled by lightning. You should check with the insurance provider on the measures you can take to prevent lightning damage, before buying the policy.

Does home insurance cover tree root damage?

While trees can add much beauty to your property, they can be an indirect cause of damage to your home. For instance, a storm could knock branches off trees on to your roof or windows. A really strong storm may even cause the tree to topple entirely. 

Home insurance may not directly cover tree damage to your house. However, the policy will likely cover the incident, such as a storm, which resulted in branches or uprooted trees falling on your home. You can check your home insurance policy’s coverage for various incidents by reading the insurer’s Product Disclosure Statement (PDS).

You should remember that trees can require regular maintenance, just like the plumbing in our homes. Insurers may check whether the tree, its roots or its branches were rotting due to a lack of care, in which case the damage caused by the tree falling on your home may not be considered accidental damage. Again, if a branch falls on your house while you’re trimming it, you may not be able to claim compensation from your insurer for the damage. If any trees are growing too close to the walls of your home, consider checking that none of the branches or roots is causing any stress to your home, which can result in structural damage.

Does homeowner’s insurance cover electrical problems?

Every home has a range of electrical fittings,appliances and wiring running through the structure of the house. You can face many kinds of electrical problems but, unfortunately, your home insurance policy may not cover all of them. Damage accidentally caused by natural accidents may be covered, as might the repair of motors if you have opted for fusion damage cover. For example, if there’s a lightning storm and your home suffers a power surge which causes a short circuit, any repairs needed may be covered if your homeowner’s insurance contains lightning damage.

However, if any electrical appliances stop working, even a home and contents insurance policy may not cover the cost of repairing the appliance. Also, you should check with your insurer about making any electrical repairs inside your home as that may affect your coverage. 

Usually, in Australia, you need to hire a professional electrician to carry out any inspections or repairs to the electrical system in your home. This can include conducting periodic checks to make sure the electrical wirings are not exposed to seepage, flooding, or attacks by rodents. Consider asking your insurance provider about optional coverage for fixed electrical appliances such as air-conditioners and washing machines.  

Can you withdraw a home insurance claim?

If your home is damaged, say due to a fire or a storm, your first thought may be to file a claim for the repair costs. 

You may later realise that the claim is too small and not worth the effort of filling in the paperwork and losing any no-claim bonus. Instead, you may think ‘I’d like to withdraw the claim’. 

In this scenario, you can simply tell your insurer that you wish to cancel your claim. Keep in mind when you withdraw the claim, it often continues to remain on the insurer’s records, but with no payout recorded.

You may wish to withdraw your home insurance claim for several reasons. You may realise the damage is minor and the repair cost is close to or less than the excess. The excess is the amount you agreed to pay on top of your insurance payout.

Before making a claim, it’s important to understand it may increase future premiums and also affect your ability to get insurance later. 

So in summary, when asking “can I withdraw my home insurance claim?”, the answer is yes. However, before making a claim, it may be worth looking at if it is worth it.

Do I need legal cover on home insurance?

Besides protecting your home and your possessions from damage and theft, many home insurance policies also cover unfortunate accidents that sometimes result in legal action. This is called home insurance legal cover.

What does it cover?

This type of insurance cover protects you and your family members from liability if someone gets injured on your property. You can also get coverage for scenarios such as you or a family member accidentally injuring someone else outside your home or accidentally damaging someone else’s property. 

Typical liability claims include slips and falls in your home and the ensuing medical expenses, or falling trees or branches that cause  damage to your neighbour’s home or parked car.

Dog bites are another claim often covered. If your dog bites someone and you’re found liable, you’ll be covered for the vet and medical bills. Similarly, if your dog damages someone else’s property, home insurance legal cover will often take care of your liability.

Every member of your family is usually automatically included in home insurance legal cover provided they live with you.

Does homeowners insurance cover structural damage?

The most common causes of structural damage to a property include foundation issues such as settling or ground shifting, hidden structural damage, such as caused by termites, or weather-related damage, like by a tornado or hurricane.

If you’re wondering if structural damage is covered by homeowners insurance, you’re probably not going to like the answer. Most insurance providers don’t include structural damage in home insurance policies because they build the polices to offer protection from loss due to sudden, accidental events, such as fire, burglary or weather-related damage. It can take months or even years for you to discover most foundational or structural damage to your property, and by that time, they become rather costly to repair.

Since it takes a long time to detect, most structural damage is considered a maintenance issue and therefore, your home insurance policy won’t cover it. However, all is not lost. Once you locate the damage and take the necessary steps to not only repair it but also prevent further harm, your insurance policy might cover any subsequent loss. For example, if the foundation has cracks, and it lets water into your home, the water damage could be covered by insurance, but the cracks themselves would not be.

Does homeowners insurance cover blown-down fences?

Most insurers consider fences a permanent fixture on your property. They are ranked alongside your home, garages or sheds, swimming pools, and solar panels when it comes to your home insurance policy. Your policy, therefore, covers your fences for the same incidents that cover your home or other parts of your property. For example, if there’s a major storm in your area and fences get blown down, you can get your insurer to pay for the cost of repairing the fence. You can check your insurer’s Product Disclosure Statement (PDS) to confirm that your policy covers the incident before filing a claim. Also, if the fence that has been damaged or blown down divides your property from your neighbour’s, you both may file a shared fence damage claim with your respective insurers. 

You should remember that there may be situations when your home insurance policy doesn’t cover damage to the fences on your property. Suppose you were working on or near the fence and cause some sort of damage to it you may not be able to claim compensation in this case.  Wear and tear on a wooden fence from water-logging near the fence, can be considered negligence on your part and your insurer may deny your claim.

Does home insurance cover rising damp?

If you spot mould formation on the walls of your home, the cause could likely be rising damp. As a homeowner, you are expected to monitor your home for rising damp and the resulting mould damage. If you do have rising damp in your home, the renovation of your walls can cost you thousands of dollars. Worse, most home insurance policies won’t cover you for such repairs, as mould damage is considered gradual damage arising from negligence or poor maintenance. 

In most cases, rising damp is a structural issue which occurs when the damp proof course (DPC) installed in your home is damaged or rendered inadequate. For instance, a broken or leaking storm pipe may result in water accumulating below the floor of your home, causing damp to rise through the walls. Equally, the sub-floor area or the DPC may be obstructed or damaged, for instance, by a concrete slab. 

You will need to hire experts to locate the exact problem and make the necessary repairs. Again, the issue causing rising damp can also result in other problems such as termite damage, which means you may need to act quickly. Remember, your home insurance will likely not cover termite damage either.   

Does home insurance cover tenant damage?

If you have a property that you rent out to tenants, you may ask, does home insurance cover tenant damage? Generally, as a landlord, you’ll require a different type of insurance policy than a regular home and contents insurance that offers coverage for the unique situations faced by landlords.

Landlord insurance

As a landlord, you must insure against additional risks to protect your investment. A landlord home and contents insurance policy covers loss due to natural disasters, storm, and fire. Generally, it also covers fixtures like stovetops, light fittings, window coverings, carpets, and ovens.

Additionally, you may protect yourself against any loss arising due to damage to your property caused by your tenants or their guests. Some landlord insurance policies may also protect you against financial loss due to unpaid rent.

Does homeowners insurance cover tenant damage? In most cases, regular homeowners’ insurance policy will not cover such damage. It’s always best to refer to the product disclosure statement (PDS) to clearly understand what is included and excluded from your home insurance policy.

How to cancel your ANZ home insurance

You can cancel your ANZ home insurance policy at any time by making a request in writing. The cover is discontinued once the insurer receives your cancellation request.

If you cancel the policy before the premium due date, the insurer will retain the amount for the duration in which it was in force. A proportionate amount of the premium is refunded for the period between the receipt of the cancellation request and the next due date.

You can also cancel ANZ home insurance during the cooling-off period, which is 21 days from the start of the policy. To cancel the policy, you should send a written request along with the schedule to the nearest branch before the end of the cooling-off period. However, if you have filed a claim during the period, the insurer is unlikely to refund the premium amount.

How do I make a Budget Direct home insurance claim?

You can make a Budget Direct claim either online or over the phone by calling 1800 069 336.

Before you make your Budget Direct home insurance claim, it’s recommended you: 

  • Take action to prevent or minimise any further loss or damage.
  • Inform the police about any theft (or attempted theft), malicious damage or vehicle impact.
  • Collect the relevant documentation to support your claim. You can email documents to [email protected]

While there is no limit on when you can claim, the general rule is the earlier, the better. Once you’ve submitted your claim, you should receive a call within two business days to let you know what the next steps will be. In some cases, the insurer may ask for a bit more information. After that, a decision will be made. If your claim is accepted, you’ll receive details about your repair, replacement or payment.

How can I cancel my Budget Direct home insurance policy?

You may have purchased a Budget Direct home insurance policy, but changed your mind and now wish to cancel it. You can do this at any time after your purchase, even if you’ve made a claim.

To cancel your Budget Direct home insurance policy, you can call 1800 182 310. If you cancel before the 21-day cooling off period, you’ll receive a full refund. If you pay annually and choose to cancel after the 21 day cooling off period, you will be charged an early exit fee of $40. However, you will also receive a pro-rata refund of your unused premium.

If you pay monthly or fortnightly, you won’t be refunded any of your previous payments, but you also won’t have to pay a cancellation fee when you cancel.

How to make an ANZ home and contents insurance claim?

Making a home and contents insurance claim for the very first time can surely be a daunting task, especially in the event of a major loss incurred by a catastrophic event such as storms or floods. Moreover, your claims history can impact your premium rate, so it’s important to carry out the process as efficiently as you can. Fortunately, the process of raising an ANZ home and contents insurance claim is fairly simple.  

The very first step you should undertake is contacting your insurance provider online or over the phone as soon as you can. The ANZ home insurance claim contact number is 13 16 14 and is available weekdays from 8 am to 8 pm AEST. Be sure to have your policy number ready when you make the call, though. If you don’t remember your policy number, you’ll need to confirm a few of your personal details, following which the insurer will be able to locate your policy and proceed with lodging the claim. 

Your insurer will then ask you a series of questions regarding the event and the loss you incurred. As a note, it’s a good practice to submit photos of the damages while lodging your ANZ home insurance claim. Contact the police in the event of theft and provide the report number to your insurer when lodging the claim. 


ANZ may send an assessor or representative to inspect the damages onsite, and may even arrange for qualified or experienced replacement specialists to inspect the losses and provide quotes for repairs. As such, it’s ideal to conduct repairs or replacements to your home and contents only after your insurer has agreed to them. 

How to file a Youi home insurance claim

Dealing with a disaster is never a pleasant experience, but it can be worse if your home is extensively damaged. At some point, you’ll have to estimate the damage to your home and file the necessary insurance claim. 

If you’ve bought a Youi home insurance policy, you can contact them regarding an insurance claim either by calling 13 9684 or through the Youi website. If you don’t remember your policy number, you can identify yourself and provide your address when speaking to a Youi member to grant yourself access to your policy details, handy if you’ve had to leave home in a rush and may not have had the time to collect any of your belongings, let alone insurance policy documents. 

You may not need to fill out any claim forms right away, but you’ll need to describe the incident and the damage caused to your home. Once you’ve contacted Youi, an inspector will visit your home and verify the damage before your claim is accepted and processed. Insurers usually expect you to contact them at your earliest possible convenience after a damaging incident, or within 30 days at the latest, as is the case with Youi

Does home insurance cover temporary accommodation?

Seeing your home damaged by a natural disaster such as a bushfire or a hail storm can be traumatic. Unfortunately, sometimes your house may become uninhabitable after such an incident and require major renovation or even rebuilding. In such circumstances, your home insurance policy should cover the cost of temporary or emergency accommodation. 

It's worth checking with your insurer on the coverage limit, as different insurance providers may cover the cost of renting another home for a number of months, though this will vary between coverage cost and insurance provider. However, the maximum coverage will probably run for 12 months. Upon filing a claim, most insurers will likely first ask an inspector to confirm that your home is too damaged to live in, and subsequently cover the cost of temporary accommodation after that. 

You could also need temporary accommodation because the local council or other governing authority may order an evacuation in anticipation of a problem or disaster. In that instance, you should check if your insurance provider will cover the cost of accommodation at such a time and, if so, how you can file a claim in such cases. If you are a pet owner, check if your home insurance policy covers the cost of temporarily housing your pets elsewhere.

Does home insurance cover asbestos removal?

If you’ve inherited or purchased an old home, the house may have been built using asbestos. While it may not cause harm in sealed walls or ceilings, exposure to loose asbestos dust can cause serious health issues. Although the Australian government completely banned using asbestos-based building materials in 2003, houses built earlier may also have asbestos in the cladding or the ceiling for insulating and fireproofing.

Many home insurance policies do not cover asbestos removal. However, in some circumstances, insurers may still pay for its removal. For example, hail storms or falling trees can damage the roof or the walls of your home, causing the asbestos to become more likely to release fibres. If your home insurance covers hail storms or tree damage, your insurer may pay for asbestos removal. Having said that, a better option is to check with an insurance company to see if they cover asbestos removal before purchasing their home insurance policy.

In general, when living in an old home, you need to take precautions to make sure you don’t accidentally cause asbestos materials to crumble. You should also plan for regular maintenance to prevent wear and tear to any areas containing asbestos.

Does home insurance cover lightning damage?

Lightning strikes are usually among the events included in the home insurance policies offered by various Australian insurers. For instance, if your home gets hit by lightning and there’s a power surge which knocks out your television or other electronic items, your home insurance provider should compensate you after confirming that the damage was caused by the lightning strike, which you could not have prevented. Likewise, if a lightning strike causes a tree branch to break off and harm any of the permanent fixtures on your property, you may be eligible to file a lightning damage insurance claim.

You should check if your insurer requires you to buy additional coverage or take measures to protect against lightning damage. For instance, your claim for lightning damage to a fridge or another appliance with a motor or compressor may be denied if you have not purchased fusion damage cover.