Tas Gas Retail Pty Ltd energy

Tas Gas is a natural gas distributor and retailer and distributor serving customers across Tasmania and select parts of Victoria. It’s made up of two companies; Tas Gas Networks that distributes gas, and Tas Gas Retail, which provides gas to residential and business customers.

The company is a privately-owned entity launched in 2003 which has become the largest supplier of natural gas in Tasmania. It currently holds 65 per cent of the market share. They also own and operate 800 kilometres of pipeline, providing natural gas to more than 50,000 customers. They offer a range of business and residential gas plans across Tasmania and parts of Victoria.

Tas Gas Retail offers easy to understand and straightforward products without any discounts and other promotions. The fixed daily supply charge is 55 cents per day, and the usage charge is 3.99 cents/MJ. The only possible discounts that may be available are the several installation rebates they offer to its customers, which can be attractive to new users.

You will be charged additional fees when you access other services. These include meter testing, disconnection and reconnection, special meter read, technician attendance. To know more about these additional charges, you can visit the Tas Gas website.

There is a range of residential rebates offered by Tas Gas. These include:

• Flued heating rebate: This is a $500 rebate available to existing customers who connect an additional major gas appliance. The rebate can be applied for via the company’s website.
• Hot water rebate: A rebate of $250 is offered to eligible customers; check the website for details.
• Central heating rebate: This is a $1000 rebate credited to your account, which is offered to customers who install hydronic gas heating or central ducted heating.

To organise your new natural gas connection with Tas Gas Retail you can apply online via the Tas Gas website. You need to first check if your home is within the network using the pipeline locator for Tasmania or Victoria. Once you confirm availability, you can complete the online application form or post a filled out paper form to Tas Gas Retail.

After receiving your application, Tas Gas Networks arranges for a site inspection. The meter location will be discussed during this inspection. The company will send a written confirmation of the date your connection will be complete. The gas meter is then installed by the construction team, after which a licensed gas fitter will install and connect your various appliances.

After receiving your application, it will take approximately four to six weeks to install your meter. This time frame can vary based on your individual situations. Tas Gas gives you 60 days free from the date of your meter installation for you to connect your appliances. At the end of this time, they’ll charge you at the applicable rates. The installation charges for standard connections are $300, and non-standard connections may incur extra costs, but you’ll be told of these additional charges before any work begins.

Tas Gas offers multiple payment options that simplify paying your bills on time. You can pay a fixed amount weekly, bi-monthly, or monthly. The amount you pay is determined based on your estimated usage, ensuring the payments are within your financial budget. Tas Gas Retail reviews your account annually or when you make a request for review. If there is any discrepancy between the estimates and your actual usage, you’ll need to pay the difference, or Tas Gas will credit any excess amount paid.

If you’re on Centrelink, you can organise for part of the government payment to go towards your Tas Gas bill. You may find this a convenient way to ensure timely bill payments to avoid late payment fees.

You can pay your bill via the following methods:

1. Direct debit: Just nominate the financial institution and bank account you wish to have your bill debited from. You’ll receive a quarterly bill for your records, and your account will be debited on the due date. You can also choose the frequency of payments, such as fortnightly or monthly.
2. BPAY: This is a quick and efficient payment method using the biller code 120246 and your customer number, which also appears on your bill. To pay via BPAY, you log into your internet banking, enter the BPAY details and pay the bill using a cheque or savings account or credit card. This facility is available every day of the week but may take a few days to clear.
3. Credit card: You can use your credit card to pay your bill by either calling the Tas Gas contact number 1300 313 346 or online via the website. Accepted credit cards include all Visa and MasterCard; transaction fees may apply.
4. In-person: You also have the option to pay your bill at any Australia Post location. Paying in person, you can use cash, cheque, or EFTPOS.
5. By Mail: Just mail a cheque or money order to PO Box 858, Launceston TAS 7250

If your financial circumstances change, Tas Gas Retail offers a short-term, one-off payment extension. This extension can help you with short-term relief if unexpected circumstances make it difficult for you to pay your bill on time. Make sure you get your application for relief in early so that your approval for an extension comes before the bill due date. This will help you avoid late penalties. 

To arrange for a longer payment plan, you can contact Tas Gas Retail on 1800 750 750 or apply online via the website. Tas Gas Retail will work with you to work out a repayment plan that allows you to pay the bill in smaller amounts. You can also apply for an extension of 10 days if you require extra time to pay the bill.

If you’re in Tasmania or the small area of Victoria currently serviced by Tas Gas, it’s definitely worth considering natural gas from Tas Gas. Make sure to go over the Tas Gas prices and features and compare them to other providers in the market before you decide which provider suits your requirements best.