Active Utilities bills its customers monthly. The billing date depends on the address of your site, but will be around the same time every month. The payment is usually due between 14 and 21 days after the bill is generated. Payments after the due date may result in a late fee or disconnection, so it’s best to make sure you pay on time.
The customer portal is your way to access and manage your account easily and via the internet. It allows you to view your telecom, electricity and fixed service usage. This is a great tool to track your usage if you are looking for ways to reduce your monthly bills.
In the ‘Unbilled’ tab in the customer portal, customers can view their utility usage to estimate the upcoming bill. Customers can view their internet data usage statistics to help them optimise their consumption.
Customers can use the ‘Statements’ tab in the customer portal to see all their issued invoices for the previous three years. Here customers can compare previous bills to understand how their usage impacts their bill at the end of the month.
Do remember to keep your personal details up to date using the ‘Personal details’ tab in the customer portal so that you receive accurate bills on time.
Active Utilities offers customers multiple different payment methods. The direct debit option offers customers the peace of mind of not forgetting to pay the bill. Customers who prefer to pay their bills manually can choose to do so by phone, electronic funds transfer, or by sending a cheque or money order by mail. It is important to account for the processing delays when paying by cheque, money order, or by electronic funds transfer. Customers can also make payments using their Visa or Mastercard through the payment gateway in the customer portal. If desired, customers can view details of their payments for the previous three years using their online portal but must remember that there could be a delay of up to five days before a payment is shown in the online portal.