OC Energy energy

OC Energy specialises in offering services to multi-tenanted developments like housing complexes and apartment blocks. The company provides embedded electricity, gas, and internet connectivity to customers based in Victoria, Queensland, and New South Wales (NSW).

OC Energy offers centralised electricity for the entire building, which means you don’t have to negotiate the price for your apartment individually. The company purchases bulk energy for the use of the entire building. Benefits offered by OC Energy include discounted prices for individual apartment owners and tenants, no late payment penalties and no lock-in agreements. As a single provider serves the entire building, there are savings in both administrative and meter fees. The electricity rates are negotiated for individual locations, and to find out more, you’ll need to connect with your building management.

To find out more about OC Energy service fees, you can visit this page. Some of the charges include:

• A one time account setup fee of $20.
• Moving out disconnection fee of $24.20.
• Standard Energisation Fee for setting up the meter of $55, charged in the first invoice.
• Express Connection fee of $82.50 for services that you need in under 48 hours.
• Reconnection charges of $60.50.
• Special Meter Reading fee of $45.
• Service Technician fee of $192.50 that you have to pay if a fault detected was within your control.
• Metering investigation charge of $159.50 if no fault is found after an inspection.

The company offers multiple forms of energy, including:

• Gas: OC Energy gas can be used for your cooktops.
• Hot water: OC Energy offers hot water systems to community housing complexes and apartment buildings. The company will install and maintain a centralised gas hot water storage system or instant hot water system. You’ll receive individual bills and meter readings for your apartment based on your actual usage of hot water.
• HVAC: OC Energy can monitor and manage the usage of heating ventilation and air conditioning (HVAC) systems. This information is used to bill customers for their air conditioning usage individually.
• Green Energy: OC Energy works in conjunction with operators and building developers to supply and instal lelectric vehicle charging stations, energy storage systems, and solar panels. For an additional charge, you can opt for GreenPower.
• Solar Power: OC Energy manages the supply, installation, and maintenance of solar panels in multiple developments. Solar panels contribute towards green star ratings, and developers may enjoy renewable energy incentives in their new developments. Customers can also use the company’s solar panel battery storage solutions. 

Certain customers are eligible for concessions. These are generally available to individuals who hold a Healthcare Card, Pensioner Card, or Goldcard on behalf of the Department of Human Services.

If you’re based in Victoria, you’ll have to submit the Non-Mains Energy Concession Form to the Department of Human Services. For other states, you can contact OC Energy via email on [email protected].

If anyone in your household requires life support, you’ll have to get in touch with the company. You can either call 1300 49 40 80 or send an email to [email protected]. A Life Support Certificate certified by a licensed medical practitioner must be sent to the company to be eligible for this rebate.

You can pay your energy bill in multiple ways:

1. Using your MasterCard or Visa credit card either on the phone or online; for more assistance, you can call OC Energy contact number 1300 49 40 80. A processing fee of 0.45 per cent may be applicable.
2. Using the bank’s BPAY function with the biller code and reference number information given on the energy bill, you can pay the bill by cheque, transaction account, savings account, or debit account. If the cheque or direct debit is dishonoured, a fee is applicable. 
3. In-person at any Australian post office. If you choose this option, don’t forget to carry a copy of the energy invoice.
4. Direct debit from your designated account. You can set up this facility by sending an email to [email protected] or by completing the direct debit application form.
5. By mailing the money order or cheque and the payment slip to PO Box 7285, Melbourne, Vic 3004. 

To make a disconnection request if you’re moving, you’ll have to complete an online request via the company website. Once you complete the form and submit it, your request will be processed as soon as possible. You’ll have to settle your final bill using any one of the bill payment options mentioned above.

Every apartment is connected to an individual meter to track energy usage. New buildings are provided with new smart meters, which can be configured to allow remote readings and interval information when required. 

The energy service provider says it was founded on the principles of integrity, energy, and innovation. The company offers packaged services, making it easier for customers to benefit from discounted energy rates. Additionally, the company’s experienced personnel offer building-specific customer services, promising the quick resolution of any issues.

If you’re facing financial difficulty in paying the bills, you can contact OC Energy on 13 24 61 or by sending an email [email protected]. The Power-on Program helps you to build a financial plan to help pay your bills.  While you’re on this program, you need to pay the repayments on time. Also, you need to inform the company about any changes to your circumstances, such as moving out, difficulty to meet an upcoming payment, or a change to the payment method.

If your building or apartment block is connected to this energy provider, you may be able to get cheaper rates if you stick with OC Energy. However, it’s always worth making a comparison to other providers to be sure.Don’t forget to read OC Energy reviews provided by other users.