People Energy Australia services the electricity needs of residential and business customers in Victoria. The company offers services to more than 6000 users across Victoria. The energy retailer provides simple and easy to understand products and reliable customer service. People Energy is headquartered in Melbourne, Victoria.
People Energy electricity plans
Although the company is a small retailer compared to some other service providers in Victoria, People Energy rates are competitive. The People Saver Plan offers variable rates with no discounts. The energy prices are equal to the Victorian Default Offer (VDO), and the energy is distributed by Citipower. It is a no-frills and simple plan without any conditional discounts or benefits if you pay the bills on time.
The company promises that it will match or beat any offer that may be better than their electricity plans. Moreover, if the company is unable to do this, you can discontinue its services without an early termination fee.
This service provider also provides Standard Retail Contracts to customers in NSW, South Australia, and Queensland. The contract comes with no lock-in agreement and a 10-days cooling-off period. To know more about the standard retail contract, you can visit this page.
Solar feed-in tariff
If you have solar panels in your home, you can benefit from People Energy’s solar feed-in tariffs. Energy generated through solar installations is consumed in your home, and any extra power that you don’t need is exported into the grid via the meter. The feed-in tariff available for customers depends on the plan. The premium feed-in tariff is 60 cents/kWh. The standard feed-in tariff offered is 25 cents/kWh. The transitional feed-in tarff is paid at your Peak 1 rate.
Concessions and rebates
Keep a check on the various concessions and rebates that are available. You may be eligible for these concessions if you hold a Veterans’ Affairs Gold Card, Centrelink Pensioner Concession Card, or Healthcare card. If you suffer from any severe diagnosed critical medical ailment, you may also be eligible for some concessions on your energy bills. Some of the available concessions and rebates include:
- Annual electricity concession, which is a 17.5 per cent discount on your utility bill
- Utility relief grant scheme
- Excess electricity concession
- Electricity transfer waiver fee
- Service to property charge concession
- Life support concession
- Non-mains energy
- Off-peak concession
- Medical cooling concession
People Energy billing
As People Energy focuses on offering seamless customer experiences, they provide multiple bill payment options. These include:
- Online via your credit card (only MasterCard and Visa are currently accepted); an additional charge of 1 per cent of the total bill amount is applicable
- On the phone using the Telephone Payment Service on 1300 788 970 using your credit or debit card; this service is available all days during the week for 24 hours a day
- BPAY using biller code 210781
- Direct debit through your bank account ensures you do not miss the payment due date and also enjoy the pay on time discount; you can submit the direct debit form online or call the Peoples Energy contact number
- Mail your cheque to Locked Bag 5757 Melbourne GPO, VIC 3000
If you have a smart meter, the bill is issued every month. On the other hand, if you have a basic meter, the bill is issued quarterly.
People Energy moving out
If you’re moving out of your residence, you can fill out an application form via the People’s Energy company website. Or you can contact the residential care team on 1300 780 970 three days before your moving date. The company will organise the necessary services to ensure smooth and seamless moving. You can also take your pay on time discount (POTD) if you continue using People’s services in your new home.
Metering installation
New rules are applicable in jurisdictions where the Power of Choice rules are in effect. The rules applicable are as follows:
- New connection installations will happen within six business days or as agreed with you after the notification confirming the necessary connection services have been duly completed is received
- Malfunctioning meter rectification is done at the earliest within 15 business days after the coordinator is notified of the malfunction
- Meter exchange on a date agreed with the customer or within 15 business days after the customer requests the exchange
Once your request is received, a company representative will contact you to discuss the metering work and fix a date on which the necessary work can be carried out.
People Assist Program
Sometimes you may face some difficulties paying your energy bill on time. The People Assist Program offered by People Energy Company is available for available customers.
You will get standard assistance if the outstanding amount is lower than $55. This includes an extension of the payment due date. You can let them know that you will pay smaller amounts regularly. You can also get a special allowance only about once a year to delay the payment. When your liquidity situation improves, you should make some payment in advance.
Tailored assistance is also available for customers who have an outstanding amount exceeding $55. To know more about customised assistance and find an appropriate option, you can call customer care number 1300 788 970.
Is People Energy right for you?
Although the company is relatively new and small, it can be a viable alternative to some of the more prominent energy retailers in Victoria. People Energy Pty Ltd offer reasonable rates and can be more affordable when compared to other service providers. Before you sign the contract, it is essential to know what you’ll be getting into. Always shop around to find the best deal and also read People’s Energy reviews online or speak with neighbours before making your decision.