QEnergy energy

QEnergy was established in 2007 with an aim to be the cheapest and best energy provider in Australia. One hundred per cent privately-owned, QEnergy serves residential and small business customers in New South Wales, Queensland, Northern Territory, Victoria, and South Australia.

QEnergy endeavours to offer electricity solutions tailored to your household or business by understanding your usage and needs.  QEnergy’s energy specialist discusses your consumption patterns, explains your options and suggests ways to maximise your savings.  QEnergy’s contracts are ongoing for up to two years. You don’t need to worry about hidden costs, as QEnergy does not charge additional for connection or joining, early contract termination, or credit card payment.  

The Home Your Way plan promises that there is no fixed term. You can opt for a single rate plan, in which your tariff does not change depending on the time or day that you use power. You also have an option to go with the time of use plan, paying differential rates for usage during peak, shoulder and non-peak hours. QEnergy provides the option to specify a controlled load, a separate circuit for heavy equipment that you can operate during non-peak hours. You can get a lower rate for a controlled load in the Home Your Way plan.

With the Home Saver plan, QEnergy will give you an analysis of your electricity cost with no obligation to buy. You get competitive rates and no hidden costs such as exit or credit card fees. You can also set up a direct debit facility.

If you’re interested in a time-of-use plan, you can see the peak, shoulder and non-peak times in the FAQ section of the QEnergy site. Weekday mornings and evenings are generally peak hours. Through the day, on weekdays, shoulder rates usually apply. Off-peak times are weeknights and weekends. The times change based on the energy distributor serving your location. 

For customers located in any state other than NSW, you may be charged extra if you need a paper bill. If your payment is dishonoured, you will have to pay an extra fee. Meter-related charges, such as inspection, removal, or testing fees are charged by the distributor and passed on to you. 

QEnergy services small businesses, specifically those that consume less than 274 kWh per day or less than 99 MWh per year on an average.

With the Biz Your Way plan, there is no fixed term contract. You have a choice between a flat-rate plan, also called a single rate. Here, your tariff will not change depending on the time of day or day of the week when you use electricity. You also have an option to go with the time of use plan, in which you pay different prices for usage during peak and non-peak hours. 

Business owners can request an analysis of your electricity cost, and QEnergy will provide this with no obligation to buy. The plan offers competitive rates and no hidden costs such as exit or credit card fees. You can also set up a direct debit facility for your bill payment. The Biz Elite plan offers both single-rate and time-of-use options, as well as controlled loads. 

Once you have evaluated QEnergy plans and prices and found one that’s suitable for your home or business,  you may want to switch from your current energy retailer. You will receive a copy of the market contract by email from QEnergy. A representative will also call you within 48 hours to answer your questions and help you switch. If you enter into a contract, you get a ten-day‘ cooling off’ period, during which you can cancel without penalty. 

Once you confirm, QEnergy will notify your current retailer. The actual switch will happen after your next meter reading. Your energy supply will not be disrupted during this process as your distributor remains the same; only your billing will be from QEnergy after the switch. 

SmoothPay is a payment method provided by QEnergy to ease your budgeting and cash flow management. If you opt for SmoothPay, QEnergy predicts your monthly electricity bill for the next 12 months. You pay the same instalment each month. This reduces the risk of bill shock, makes your electricity bill more predictable, and cushions you from spikes due to hot or cold weather.

Over the 12 months, QEnergy monitors your actual usage and compares it to the estimate. The difference between your actual bill and the instalment will be shown in your invoice. If you have paid more than your consumption, the amount will be credited to your invoice. If you need to pay the difference, the amount will show in your bill. SmoothPay can be paid by direct debit, BPay, direct deposit, cheque and in-person at Australia Post.

On the QEnergy website, you can find the forms to fill out if you are eligible for any rebates. The forms are provided for customers located in New South Wales, Victoria and Queensland. QEnergy is required by Australian Government departments to verify that you are eligible to receive concessions, so the information you provide in your form will help them do that.