If you find a Simply Energy plan that suits you better than the one you are currently on and want to switch, the process is pretty simple. Depending on the terms of your current contract, you’re free to switch at any time. You just need to let Simply Energy know that you wish to accept their offer, and they will send you a welcome pack with all the information about the plan. They will also send you a copy of the contract and handle the switch from your old retailer.
While your energy retailer changes, you’ll not face any disruption in your electricity or gas supply. The energy distributor responsible for the pipes and wires that deliver energy to your home will not change; only the retailer will.
When it comes to informing your old retailer of your plans to switch to Simply Energy, you only need to inform them if you’re moving house. This way, they’ll disconnect your old address and send you a final bill. If you’re switching but not moving Simply Energy will inform your old retailer on your behalf. You may see charges related to electricity or gas connection, disconnection or meter reading fees on your first bill with Simply Energy or your last bill with your previous retailer. These are charged by your energy distributor but collected by Simply Energy or other energy retailers.
The length of time it will take for the switch to Simply Energy to be complete will depend on the type of meter you have and when the next meter reading is. It could take between 10 days and 4 months, but Simply Energy will let you know in writing once complete.
If you’re a Simply Energy business customer and are relocating your business, fill out this form to make the necessary arrangements at your new premises.
