Smart Energy Group was co-founded in 2016 by two friends, Elliot Hayes and Beau Savage. It is a 100 per cent Australian-owned and operated energy retailer with offices in Byron Bay, Newcastle, Sydney, Hobart, Adelaide and Wollongong. Smart Energy Group says it operates by the standards set by the peak body for the clean energy industry in Australia. Over the last few years, Smart Energy has been serving customers across New South Wales through the Ausgrid distribution network.
What you should know about Smart Energy Group's electricity plans
Currently, Smart Energy Group offers two electricity plans: the Feel Good and the Standing Offer. Both Smart Energy options are pretty easy to understand. Find out more about Smart Energy rates on each of these by calling 1300 133 055 or emailing [email protected].
Both of these plans offer 100 per cent carbon neutral electricity. Smart Energy plans aren't just pocket-friendly, but also contribute towards a greener planet. Apart from the single-rate tariff, you won't have to pay extra for carbon-neutral electricity, discontinuing your account, or processing your payment.
The Feel Good plan offers variable rates. If the retailer decides to increase or decrease prices, you'll be notified in advance. You can pay your bill on a monthly basis.
TheSmart Energy Group's Standard Offer, meanwhile, is a longer-term plan, with some sweeteners.
What you should know about Smart Energy Group's Solar Energy
If you already have solar panels or are willing to install them, Smart Energy Group can help you. Right from the time you make your inquiry to the point where smart solar panels are installed and functioning properly, the provider says it will support you on every step of your solar journey. It has a Smart Care team in place to cater to your queries around the clock. Smart Energy Group’s Smart Care services also include:
- Five years installation cover
- Ten years inverter cover
- 25 years solar panel cover
- Technical support
- Free bill analysis.
Like the electricity plans, the prices for Smart Energy solar will vary depending on your requirements, location, and distributor. However, you can get a brief idea of how much you can save in 15 years with the solar savings calculator available on Smart Energy Group’s website.
Does Smart Energy group offer any concessions or rebates?
While there are no Smart Energy-specific rebates, some NSW residents may be eligible for the NSW Government energy affordability package, NSW Government cost of living service or the energy accounts payment assistance scheme (EAPA).
If you are a customer from Queensland, you may be eligible to get rebates through the home energy emergency assistance scheme. Rebates are also available for life support electricity needs and medical cooling and heating electricity.You can learn more about Smart Energy Group concessions on their website.
How to sign up with Smart Energy Group
To get started with the retailer, you can reach out to Smart Energy Australia on 1300 133 055. Or, you can even submit your details on its website, and their team will get in touch with you.
How to pay your Smart Energy Group bill
If you choose Smart Energy, you'll have to set up a direct debit payment. Your payment will be automatically processed on the due date. Alternatively, you can contact Smart Energy via email at [email protected] or call them on 1300 133 055 (Mon-Fri, 8 am-6 pm).
If you experience financial hardships when paying your bill, you can call Smart Care on the same phone number. The team will provide financial assistance on a case-by-case basis.
How to cancel your Smart Energy Group connection
If you decide Smart Energy Group is not for you, you have a ten-day cooling-off period. You can send an email or call the provider to tell them you are switching to a different energy provider during this window. If you cancel outside the cooling off period, you may have to pay exit fees.
Should you switch to Smart Energy Group?
While the energy provider you choose depends on your personal requirements, it has some selling points for environmentally-savvy consumers. Smart Energy Group is one of the very few retailers on the market that offers clean energy. So, if you are looking for a company that offers competitive deals and works on sustainability, you may wish to look into Smart Energy further. Before you go ahead and decide, it’s worth looking at Smart Energy reviews. Check the options available in your area and then choose the provider that offers what you’re looking for.