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1st Energy Australia says it differentiates itself from its competitors with its strong customer-service focus. The retailer was founded in 2014 and now operates in Tasmania, New South Wales, South Australia, South-East Queensland and Victoria. 1st Energy says it also offers low rates and discounts. 

1st Energy electricity prices

Energy prices change periodically, so it’s important to check our comparison tool to know the exact 1st Energy rates in your particular location. 

In addition to 1st Energy's standard offer, the retailer’s other plans include 1st Saver, 1st Saver Online, Prepaid Value, and 1st Solar Bonus. The first two plans are similar and applicable for 12-month or ongoing contracts and include bill credit or a minor conditional discount. The Prepaid Value gives a conditional discount on upfront payment of $1000, adjusted in the future bills.

Here are some key points:

  • The 1st Saver plan has three options:  single rate, single rate with controlled load, and usage time. In Victoria, you can also opt for a flexible rate. When you always pay the bill on time, you'll enjoy discounts. If you’re late with a payment, you may be charged dishonour fees. You’ll also receive low solar feed-in tariffs.
  • Prepaid value is available only if you’re in Victoria and requires paying $1000 upfront. Any remaining credit is refunded at the end of the agreement. The plan guarantees a certain per cent discount on the market rates.
    1st Solar Bonus plan is offered to Tasmanian users and provides an additional 5c/kWh to the feed-in tariff available on the regular plan when you pay on time.
  • Standing offer is the default plan you’ll be put on if you haven’t selected another plan. It provides electricity at a reference price with no special discounts or features. The standing offer comes in three tariffs; single rate, single rate with controlled load, and usage time.

1st Energy gas prices

The Standing Offer is available when you don’t select another plan. It is similar to the 1st Saver Gas Plan, but excludes the 15 per cent discount for paying the bills on time.

The 1st Saver Gas Offer is available only if you’re in Victoria and provides gas at a fixed price. You pay a fixed rate for the first 10,000 MJ/day and a lower rate for the next 8,000 MJ/day. You also enjoy a 15 per cent on-time payment discount; however, dishonour fees for missed payments are also applicable.

1st Energy solar

The energy retailer does not install solar panels, but provides feed-in tariffs. These are variable and depend on the selected plan and the state where you live. 

How to move house with 1st Energy

Moving with 1st Energy is very easy. All you need to do is call the 1st Energy contact number, provide some information, and the company ensures you get the power connection.

You’ll have to call the company at least three days before the moving in date to ensure you’re provided with power connectivity by the time you’re there. You’ll also have to ensure there is clear and unrestricted access to the meter at your old address. When the connection is being given, ensure that you keep the main switch in the ‘off” position.

You may have to pay a reconnection charge to your distributor while moving to a new house to get a power and gas connection. The reconnection fee applicable can be found here.

What are the additional fees and charges?

An early  termination fee may be payable if you have a market contract and cancel the contract prior to the expiration date. 

You may have to pay the dishonour fee if a direct debit or cheque payment fails due lack of funds. The dishonour fee for cheque withdrawal and direct debit is $15 and $7.5, respectively.

If you move and stay with 1st Energy, you’ll have to pay a reconnection fee.

There may also be disconnection fees. These are determined by the distributor and are payable while disconnecting electricity or at the time of vacating your property.

If the regulator, government, or network distributor introduces or varies any fees, tax, or charges, the same may be passed on to you. These charges for network-related services may also include any reasonable costs incurred by the company for arranging for these services.

  • Service guarantee - 1st Energy says its customer-service focus is one of its most important assets. The retailer guarantees that all emails will receive a reply within one day.
  • Price guarantee - As a part of the best pricing policy, the company ensures if you find a better electricity price, it will either match the same or release you from your contract. It means any exit fees will be waived if you find a cheaper energy provider.

Managing your 1st Energy account

The online My Account service allows you to manage and monitor your account. Using this service, you can pay your bills, access the latest invoice, check the usage, and access all the account-related details.

The company issues monthly invoices. You can pay the bills via cheque, credit card or BPay. You can also pay on the 1st Energy phone number 1300 426 594 via a credit card or direct debit, either by calling the energy retailer or submitting a completed form by mail.

Is 1st Energy the right service provider for you?

That depends on what you are looking for.  It’s worth checking 1st Energy reviews and comparing factors, such as additional fees, usage rates, and supply charges. While choosing the energy provider, shopping around different companies and understanding what you’re looking for from the energy provider is essential. You can start your research by using the price comparison tool. Don’t forget to compare the supply rates and usage to know what you’re getting into while signing the contract.

Learn more about energy

How to find cheap gas and electricity?

One of the best ways to find cheaper gas and electricity plans is to compare the plans offered by various service providers in your area. You can compare any perks or discounts available from the retailers and the standard costs and fees. You’ll also be able to calculate the estimated monthly, quarterly, and annual costs.

Be careful choosing based solely on these upfront perks or costs, however. These discounts or lower usage perks may end when the contract or benefit period expires on your current plan. When you compare online, you can often find a better plan. 

Your total energy bill includes supply and usage charges, which vary from one provider to another. You can shop around online to find a retailer that offers competitive prices on these charges and any other fees. Discounts can help reduce your bill, and it makes sense to review your bill and think about how to find cheaper gas and electric providers at least once a year.