CovaU energy

CovaU is a small energy retailer operating in New South Wales (NSW), Victoria, South Australia, and South East Queensland. The company provides energy to more than 4500 customers at competitive pricing and offers monthly instalments.

CovaU is an energy retailer headquartered in Sydney and owned by TPC. It entered the market in 2014, but does not hold any generation assets. The company focuses on offering customers affordable energy with competitive pricing and plans. CovaU Energy also has a unique rewards program.

CovaU Energy plans

You can choose from various gas and energy plans at competitive prices. Customers also receive discounts for paying their bills on time. For more flexibility, you can choose energy plans without exit fees. The company offers different plans based on your location, such as:

Freedom Plus

This CovaU electricity plan is offered for customers based in Queensland and NSW. The plan offers 20 per cent less than reference prices to customers in NSW, while Queensland users pay 17 per cent less than the reference price. The standard Freedom Plus plan is available with an ongoing discount on supply charges and usage. 

The Freedom Solar is similar to the standard Freedom Plus plan, but it offers a feed-in tariff at the rate of 8.5 cents/kWh to solar customers in NSW and 11 cents/kWh for Queensland-based solar customers.

All plans have similar supply and usage charges, which mean there is no difference in the bills before any applicable discounts. To find a plan that suits your requirements, you should check the benefit period, plan terms, and discount conditions.

Super Saver Plus

Available for customers based in Victoria, the Super Save Plus is a one-year variable price contract. The plan provides a modest guaranteed discount on the usage charges, which is 6 per cent lower than the Victorian Default Offer (VDO). The plan has a 10-days cooling-off period and is available to customers who reside in the Citipower network with the applicable metering system. Billing for the plan is done on a monthly basis. If you want to leave early, there is no applicable exit fee. The Super Saver Solar Plus offers customers a feed-in tariff at the rate of 10.2 cents/kWh.

Customers who sign-up online receive $200 ($100 for electricity and $100 for gas). The $100 credit for each utility is applicable in two installments. The first $50 is applied to your first bill and the second is applied on a bill six months later.

CovaU gas plans

The company also offers natural gas for residents in Victoria, NSW, and Queensland. The plans include:

Freedom and Freedom Plus

These two plans are offered to customers based in NSW and Queensland. There are no lock-in period contracts and there’s a guaranteed discount on supply and usage charges. The company may also offer sign-up credits for new users who apply for the services online; however, these offers are not available at all times and in all locations.

Super Saver Plus

This plan is available for customers based in Victoria. The Super Saver Plus Gas Plan has no lock-in period and offers $50 off on your first bill if you sign up online for the service; however, this may not be available at all times. The plan also offers a small discount on supply and usage charges.

Why choose CovaU?

The energy provider promises reliable customer service 24/7k. You can call the CovaU Energy contact number 1300 689 866 or connect online through the live chat on the website.

A comparison shows CovaU Energy rates are lower than several other service providers. 

Finally, simple monthly instalments ensure there are no surprises with large quarterly statements. The company estimates the monthly payment based on the current usage. At the end of three months, the account is balanced based on the meter reading. 

Hardship policy

Sometimes you may face financial hardships and require flexibility and assistance to pay your bill. The CovaU hardship policy is designed to help customers who may be having trouble paying for their energy. You can contact the retailer to find out about how it may apply to your circumstances. 

CovaU billing

You can pay your bill in the following ways:

• Visa and MasterCard. A transaction fee of 0.82 per cent is applicable for card payments
• Post BillPay by calling 13 18 16 or via www.postbillpay.com.au
• Set up direct debit from a nominated bank account
• BPAY via phone or internet banking using biller code and invoice number
• Mail a cheque or money order with the invoice number to PO Box R241, Royal Exchange, NSW 1225
• In-person at your nearest post office. A $3 dollar transaction fee is applicable. 
  

Concessions and rebates

The state government offers some concessions and rebates as assistance for low-income families to meet their energy bills. These vary from one state to another, and you can check your eligibility on this page.

Rewards and referrals

The CovaU Energy Australia rewards program offers several discounts on multiple things, such as groceries, dining, theme parks, and travel. Once you activate your account and pay your first bill, you can sign up for the rewards program. You’ll earn a $50 EFTPOS card for every friend you refer to the energy retailer.

That depends on what you’re looking for! While the CovaU electricity rates are cheaper than some competitors, it’s important to do a regional comparison to make sure you’re getting the best deal for your location and needs. 

Don’t forget to compare and read CovaU energy reviews before you make your choice.