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Shell Energy is a business energy solutions provider that offers a wide array of services to its commercial and industrial customers. These services include electricity, gas, environmental products and energy productivity solutions. A subsidiary of Royal Dutch Shell, Shell Energy entered Australia’s highly competitive solar power and energy market by acquiring ERM Power in Australia. 

Based on reviews, ERM was the second-best energy retailer for businesses in the country. Shell Energy’s takeover was part of its “Emerging Power” theme, where the company was looking for markets projected to have strong growth in renewables. As more Aussies seek reliable, flexible and cost-effective ways to create and maintain a low-emissions energy system, it made sense for Shell Energy to enter this market. They have a range of renowned green energy and solar energy products to help businesses with their needs. 

How does Shell Energy work? 

Both ERM Power and Shell Energy are business-only electricity retailers, who understand their customers’ electricity needs and promise to provide accurate billing every time. In addition, Shell Energy is so confident about its customer service standards that it doesn’t charge small businesses any connection, exit or even disconnection fees. 

While ERM Power had its own strengths adding Shell Energy’s solar solutions which are tailored specially for the customer and have proven to be highly beneficial for business owners, added more. As a customer, you can even use their energy platform to monitor your energy use in real-time, allowing you to keep track and manage your usage and, therefore, your costs. 

To provide a comprehensive package to its customers, Shell Energy offers a range of services and solutions, including: 

  • Engineering & project delivery
  • Solar design & delivery
  • Tracking & monitoring data
  • Environmental certificate for businesses

What you should know about Shell Energy’s plans 

Shell Energy offers plans divided into three categories; small multi-site business electricity, large-business electricity and large-business gas. 

Small multi-site business electricity 

Shell Energy have developed their small-business electricity plans keeping in mind that change can be fast and frequent in this sector. So, their electricity plans include flexible terms like the ‘roll in and roll out’ policy, which allows you to add or remove sites from your energy contract easily. 

If you’re a small multi-site business in Queensland, New South Wales, ACT, Victoria, South Australia or Tasmania; these are the Shell Energy Tariffs that may apply to you: 

  • Unbundled (Network pass-through) - Their unbundled pricing has a fixed retail charge for each tariff, including energy, environmental and market changes. This price varies based on your region and requirements.
  • Bundled (Network pass-through) - Shell Energy’s bundled electricity pricing includes one standard energy price, which is inclusive of all charges. This price varies based on your region and requirements. 

Large-business electricity 

Shell Energy offers customised and competitive pricing options for businesses that spend over $30,000 annually on electricity. In addition to electricity, these plans also include dedicated account management, accurate on-time billing and flexible product options to meet all your needs. Browse through Shell Energy’s extensive business electricity contract options below: 

  • Fixed Price - This plan gives you the benefit of knowing exactly what you’ll pay and includes pre-determined electricity prices for the contract term.
  • STEP Index - Under this contract, your electricity prices will be determined based on the average daily market prices that have been calculated over a period to account for market highs and lows.
  • STEP Online - This is the plan for you if you want to have more control over the prices you pay for your electricity. You can also agree on the cost progressively over your contract period.
  • Demand Response Program - Demand Response is a program offered by Shell Energy, which offers rewards if you reduce your company’s electricity consumption during peak times. The purpose of the program is to encourage businesses to maintain grid reliability while generating new revenue opportunities. 

Large-business gas

Shell Energy offers large businesses some great value gas offerings, along with personal and reliable service, a dedicated account manager, and the expertise of an experienced team to resolve issues. 

If you’re a large business that requires over ten terajoules (TJ) of gas annually and are located in Victoria or New South Wales. You may want to consider choosing one of Shell Energy’s gas plans. 

  • Fixed Price - Pre-determine your gas rate upfront for the entire contract term to have the benefit of price certainty.
  • Pass-Through - You’re charged wholesale market prices in this plan and can benefit by using the gas when the prices fit your budget. 
  • Hybrid (Fixed + Pass-Through) - Shell Energy gives you the benefit of wholesale market prices in this plan while controlling your level of exposure and risk with a fixed price. 

Does Shell Energy in Australia offer solar power? 

Solar energy is gaining popularity among businesses as you can reduce costs and carbon emissions while meeting your renewable energy goals. It’s definitely an investment that will keep delivering results for years to come. Shell Energy understands the importance of providing renewable energy. They even study your business model to recommend suitable solar options to meet your needs. 

You can get Shell Energy renewable and solar power at competitive prices. In addition, they’re committed to providing solar solutions with high performance and longevity. 

The solar power rates vary based on your requirements if you’re a large business. However, for small businesses, the solar rates can be found on their website

Does Shell Energy offer any green benefits? 

To balance your energy usage and carbon emissions, Shell Energy provides various green products to its customers. Not only is Shell Energy an accredited GreenPower retailer, but it’s also one of the largest suppliers of green energy for businesses in the country. 

Shell Energy can also assist you in getting a Large-scale Generation Certificate (LGC) if you choose to voluntarily surrender electricity and meet the other requirements. 

What are the payment options with Shell Energy?

To ensure you’re able to manage your electricity bills without any issues, Shell Energy provides multiple bill payment options. 

You can use the following options to pay your Shell Energy bill: 

  • BPAY - Using the biller code and reference number stated on your bill, you can pay your Shell Energy bill online or through mobile banking via BPAY. 
  • Direct debit - Download the direct debit form from Shell Energy’s website to set this up. Then, the payment will automatically be debited from your account on the due date. 
  • Credit card - You can pay your Shell Energy bill using your Visa, Mastercard, American Express or Diners Club card. However, you’ll be charged transaction fees. 

How to contact Shell Energy in Australia?  

Shell Energy has a team of energy experts to solve issues or answer queries. So, if you want to know more about Shell Energy’s business products or have queries about your account or billing, you can get in touch. They offer multiple options to contact them; you can fill out the form on their website or give them a call on Shell Energy’s contact number 13 23 76. 

If you’re an existing customer, you can directly reach out to your account manager for better assistance. Details about how to contact your account manager can be found on the top right-hand side of the front page of your bill. 

What are the benefits of choosing Shell Energy as your energy provider? 

As a renowned global energy provider, choosing Shell Energy as your business’s energy provider comes with a range of benefits, including: 

  • A team of experts: Get access to a range of energy specialists who provide strategies for reducing your energy and meeting your sustainable energy goals.
  • An array of payment options: Shell Energy offers multiple payment options for you to choose from, allowing you to pay your bill from anywhere without any hassles.
  • Real-time monitoring: With Shell Energy’s ‘Energy Management Centre,’ you can track your energy usage. This tracking can help you adopt measures to reduce your consumption and improve sustainability. 

Should you switch to Shell Energy?

Deciding whether you should switch to Shell Energy is a decision you and your business need to make based on your needs. However, if you’re looking for an energy provider that offers customised plans for your business and assists you to meet your sustainability goals, Shell Energy may be worth considering. And it's important to remember that you’ll need to regularly compare plans to make sure you’re still getting the best deal available on the market. 

Learn more about energy

How to find cheap gas and electricity?

One of the best ways to find cheaper gas and electricity plans is to compare the plans offered by various service providers in your area. You can compare any perks or discounts available from the retailers and the standard costs and fees. You’ll also be able to calculate the estimated monthly, quarterly, and annual costs.

Be careful choosing based solely on these upfront perks or costs, however. These discounts or lower usage perks may end when the contract or benefit period expires on your current plan. When you compare online, you can often find a better plan. 

Your total energy bill includes supply and usage charges, which vary from one provider to another. You can shop around online to find a retailer that offers competitive prices on these charges and any other fees. Discounts can help reduce your bill, and it makes sense to review your bill and think about how to find cheaper gas and electric providers at least once a year.