If you’re looking for an energy provider that offers good customer service and budget-friendly energy plans, consider choosing Sumo Energy.
Established in 2015, Sumo Energy is an Australian-owned and operated energy and internet retailer headquartered in Melbourne. It aims to deliver value to its customers through its innovative online platform and Australian-based customer service team. Sumo claims to always listen to their customers and make their journey as easy as possible.
If you’re looking for a new energy retailer that understands your energy needs, get to know Sumo energy.
What are the Sumo electricity and gas plans available?
There are three types of Sumo gas and energy plans: Sumo Assure, Sumo Saver and Sumo Select. Each of these plans is designed to cater to different energy requirements and have different prices and discounts.
Live in Victoria and consume around 4000kWh of energy per year on a single rate tariff? You'll have to pay an estimated amount of $1,175 for Sumo Assure. Similarly, if you reside in NSW, you'll have to spend around $1,138 per year consuming a similar amount.
This is just a general estimate based on the energy usage we stated above. To better understand how much you'll have to pay, you can visit Sumo's website and get a quote based on your location, energy consumption, and energy distributor.
Where is Sumo energy available?
As of now, Sumo gas and electricity plans are only available in New South Wales, Victoria, and Queensland. You can also call the Sumo Energy contact number 13 88 60 or visit their website to find out if they can offer electricity and gas at your location.
Does Sumo offer any discounts and concessions?
Yes, you can get a $50 credit if you’re a new customer. To take advantage of this credit, you will have to sign up for electricity online at sumo.com.au. Once your electricity is transferred to Sumo, your $50 credit will be applied to your first electricity bill with Sumo.
If you’re in Victoria, you might be eligible for various concessions offered by the Victoria Government. To apply for a concession, you will need a Pensioner Concession Card, Health Care Card or DVA Gold Card. Additionally, you'll have to update your concession details with Sumo by printing, completing and submitting the Sumo Concession Form.
How can I sign up with Sumo?
Signing up with Sumo energy is simple. You just need to fill out your details, including identification documents and postal address, online. Once you have gone through the sign-up process, you’ll be sent a Welcome Pack from Sumo, giving you all the information you need on your new Sumo account.
If you don’t want to sign up online or have other questions you want to ask, you can call Sumo customer support on 13 88 60. The customer service team will walk you through the signup process and answer any questions you have.
How to pay Sumo energy bills?
Paying your Sumo energy bill is pretty straightforward; you can contact Sumo Energy on 13 88 60, pay online, or set up a direct debit.
If you have a financial hardship, Sumo can help you out with your bills. Call on 13 88 60, and Sumo's team will help you set up a payment plan, provide you with tips to save some money on your energy bill, or even put your payment on hold.
What to do when you are moving
If you’re an existing customer of Sumo and are moving, all you need to do is let Sumo energy know, and they will transfer your account to your new address. You need to let Sumo know at least 4 business days before you move so that they can properly process the transfer or end your contract.
If your new address cannot be serviced by Sumo energy, they’ll terminate your contract and send you a final bill. You’ll have to then find a new provider.
Still have any questions about the process of moving and transferring your Sumo energy account? Contact the customer service team on 13 88 60.
Does Sumo offer any solar or green benefits?
Sumo energy offers feed-in tariffs to customers who have solar or other small-scale renewable energy generating facilities on their property such as wind, hydro or biomass. These tariffs are paid to you when the energy you generate from your small-scale generating facility is fed back into the power grid. You can get the current feed-in tariffs and details of eligible renewable energy generators here.
If you’re looking for green energy options, Sumo energy doesn’t currently offer any and doesn’t utilise any sort of carbon offset programs.
What are the benefits of Sumo Energy?
When it comes to Sumo electricity rates, they’re quite competitive with other providers in the market. Still, they don’t offer any form of green energy, which is becoming more popular with customers. There are other benefits of signing up with them, including the positive Sumo energy reviews from their customers. These reviews make them one of the top providers in the country. A few of the other benefits you’ll get if you do decide to sign up with Sumo energy include:
- Unlikely to get bill shock - Sumo offers a monthly billing cycle, meaning you won’t have the shock that might come from quarterly bills.
- No cancellation fee - You can easily switch providers, with the flexibility of no fixed-term contracts and no cancellation fees.
- Seamless payment options - They provide multiple payment options to choose from, including direct debit, BPAY, credit card, phone banking, and more.
- Provides Local Support - Regardless of the state you reside in, Sumo’s customer support team is handled locally. This enables Sumo to handle your inquiry without any hassles from beginning to end.
Should you switch to Sumo?
Sumo is one of the few retailers in Victoria and New South Wales that offer a monthly billing cycle, no cancellation fee, and easy payment options. They also have good customer service reviews. So, if you’re looking for an energy retailer who offers these benefits, Sumo is definitely an option you could consider. Before you commit, be sure to compare plans available in your area to make sure you’re getting the right energy plan for you.