Aussie, founded as Aussie Home Loans, is both a lender and a mortgage broker and offers a range of services. Aussie has over 200 retail stores and 1,000 mobile and retail brokers throughout the country. Aussie’s been working on home loans for over 25 years now – finding innovative ways to give Australians the right deal on one of life’s most important purchases.

Aussie is recognised as the industry-leading brokerage by winning several industry awards, including the Australian Banking & Finance Magazine’s ‘Mortgage Broker of the Year’ award eight times consecutively. In addition, it won ‘The Adviser’s Top Brokerage’ award six years in a row between 2013 and 2018, as well as the Australian Broking Award’s ‘Major Brokerage of the Year – Franchise’ four years in a row between 2014 and 2017.

Pros:
  • Extensive branch access.
  • Competitive rates.
  • Interest rates vary by loan size and type.
Cons:
  • Limited repayment options on most loans.
  • Some fees apply.
Aussie customer service:

Aussie has dedicated phone lines for home loans, personal loans, insurance and credit cards. Customers can also meet with a mortgage broker at one of the Aussie retail stores throughout Australia or via appointment with a mobile broker. Customers can also contact Aussie through their website and by email.

  • Customer service centre (phone)
  • Mobile app
  • Online banking
  • Email
  • Live Chat
  • Branch
  • Mobile banking staff

Aussie home loans

How to Apply

Aussie allows customers to apply for a home loan by phone or by booking a free appointment via their website, or in person at an Aussie retail store. Before applying for a home loan it is advisable to think about how much money you could conceivably borrow given your financial situation and income.   To apply for a loan, you will need to supply documentation, which will include:

  • Personal identification.
  • Evidence of income or earnings.
  • Information on your family situation.
  • Information regarding your current debts, liabilities and assets.
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