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How to cancel your EnergyAustralia Plan

How to cancel your EnergyAustralia Plan

EnergyAustralia is one of the leading energy providers with more than a million customers across New South Wales, Queensland, Victoria, South Australia, and the ACT. If you are one of its customers and want to cancel the EnergyAustralia Plan, the process requires a phone call or web request. 

How do I cancel my EnergyAustralia Plan?

You can call on 133 466 between Monday and Friday or put a cancellation request through the  EnergyAustralia web form. You will need to submit your account details, address and proof of your identity.

Once the retailer receives your request, it will schedule a final meter read, after which you'll receive your last bill. You might have to pay extra fees for cancellation and the amount will vary depending on your location.

How to cancel your plan if you are under a contract

If you are still in your one year contract or 'benefit period', you can still cancel your plan, but you may have to pay some fees. How much you have to pay will depend on your plan and location. 

How to cancel your EnergyAustralia plan if you're switching to a new provider

All you need to do is inform your new retailer that you are switching over and they will get in touch with EnergyAustralia regarding the disconnection. During this transition, your electricity and gas supply will not be interrupted.

Remember, your new retailer won't be able to take over immediately; you will have to wait until the end of the billing cycle. This means you will have to pay EnergyAustralia for the last bill and any outstanding charges. 

How to cancel your plan if you are moving houses

Are you moving to a new place but still want to continue using EnergyAustralia's plan? If you do, then you won't have to cancel your plan, but just disconnect it. To do this, you can call them on 133 466. Make sure you connect with them at least 2-3 business days before you want to move. This will ensure there's enough time to disconnect your existing energy supply and set it up at your new place.

How to find an energy provider after you cancel your EnergyAustralia Plan

Once you have informed EnergyAustralia about your cancellation, you can start the process of signing up to a different energy supplier. Each provider has something  to offer to try and win new business, so it’s worth shopping around.  The actual amount you will pay for your energy will vary depending on your consumption, but the comparison will give you a better idea of your options.

How to go back to EnergyAustralia after you have cancelled your plan

If you change your mind and want to go back to your EnergyAustralia plan, it’s easy enough to do. You will have to call EnergyAustralia or sign up for one of their plans via their website.

Once again, you may have to submit your address, your preferred date to get the gas and electricity connected, contact details, and concession details. However, they should have a lot of this on file. Once this is complete, the retailer will process your request and within the next three days, you'll be an EnergyAustralia customer once again.

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This article was reviewed by Kate Cowling before it was published as part of RateCity's Fact Check process.

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