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ING Home Loans

ING Australia is owned by ING Group, a multinational bank that is headquartered in Holland. ING has held an Australian banking licence since 1999, and claims to have more than 1,000 staff and 1.5 million customers.

ING’s Australian corporate head office is in Sydney, although the bank doesn’t have any branches. Instead, customers interact with the bank by phone, by email or over the internet.

Borrowers can apply for an ING home loan online or over the phone.

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ING home loans rates

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  • Award winning customer service.
  • Opportunity to bundle loans with other ING products.
  • Loans offer additional discounts to owner-occupiers.
  • Flexible loan options.
  • This online lender has no branches.
  • Some loans have annual fees.
ING customer service:

While ING is an online-only lender, its support network is far from limited. All general enquiries can be answered by the 24/7 contact centre and each home loan and saving product has its own hotline. Customers who prefer email can contact customer support directly. Sydney based customers can pop into the Customer Information Centre for face-to-face support.

✓     Customer service centre (phone)

✓     Mobile app

✓     Online banking

✓     Email

✓     Customer support centre

How to Apply

Borrowers wanting to apply for an ING home loan can either complete an online application form, call an ING Mortgage Specialists for assistance. Before applying for an ING home loan, consider what you can afford to borrow and what other costs you need to factor in. To apply for an ING home loan, you will need to supply the following information:

  • Provide details of your income and employment including your employer's contact details.
  • You will need to show proof of savings and last three bank statements.
  • Proof of identity.

About ING home loans

Although ING is an international banking giant, in Australia it operates as a ‘challenger lender’ to the big four banks.

While the big banks capitalise on their large branch networks and brand recognition, ING tries to differentiate itself as a bank with lower interest rates, simpler products and a more efficient application process.

ING offers a range of mortgage options:

  • Home loans for owner-occupiers
  • Home loans for investors
  • Principal-and-interest mortgages
  • Interest-only mortgages
  • Mortgages with variable interest rates
  • Mortgages with fixed interest rates

ING home loans customers have two options for starting a mortgage application - they can fill in an online form or they can call a customer service rep. Once an application is lodged, customers can track it over the internet; they will also receive updates from ING by text and email.

ING home loan rates

ING home loan rates vary, depending on the status of the borrower and the type of mortgage they want. In general, however, owner-occupiers are charged lower interest rates than investors, while principal-and-interest borrowers are charged lower interest rates than interest-only borrowers.

It's also worth bearing in mind that customers who borrow more money are often offered lower interest rates than customers who borrow less money, while borrowers with bigger deposits are charged lower interest rates than borrowers with smaller deposits.

ING is a competitive home loan lender who often offer their customers low rates comared to other big-name lenders, particularly the big four banks, Commonwealth Bank, Westpac,  ANZ and NAB.

ING home loans review

ING could be a good option for borrowers who not only want the ‘security’ of a big, international bank but also want a home loan lender that is going to take the fight to the big four banks.

Although ING doesn’t offer the same array of mortgage options as ANZ, Commonwealth Bank, NAB and Westpac, it generally offers lower home loan rates, which range from very low to moderately low.

ING provides mortgages to owner-occupiers (minimum deposit of 10 per cent) and investors (minimum deposit of 20 per cent). Borrowers can opt for variable-rate mortgages or fixed-rate mortgages, and can pay principal and interest or interest-only.

Whatever option you choose, you won’t be able to pop into a branch, because ING is an online-only lender. So you’d have to be comfortable managing the mortgage application process by phone, text, email and internet.

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