Westpac home loans

Home loan customers at Westpac can contact the bank by calling the customer service centre 7 days a week. In addition, home loan customers can pop into a local branch or arrange a call back through the online enquiry form.

• Customer service centre (phone, email, branch)
• Mobile app
• Online banking
• Mobile banking staff

Customers wanting to apply for a Westpac Home Loan can start their application by giving the bank a call or requesting a call back. 

Before applying for a home loan it’s important to consider how much money you can afford to borrow and comfortably repay in your current financial situation. 

You will also need to provide documentation when applying for a home loan, including:

• Proof of identity
• Proof of income and employment details e.g. payslips
• Details of household expenses and other debts, including credit cards, personal loans and car loans.
• Self-employed borrowers will need the last two years of company and personal tax returns.

Westpac offers a vast range of home loans, with options suited to almost every type of mortgage borrower in Australia, including:

• First-time home buyers
• Upgraders
• Investors
• Renovators
• Refinancers
• Self-employed (low-doc loans)

Borrowers who take out Westpac home loans can choose to make principal and interest or interest-only repayments. Westpac home loans can have variable or fixed interest rates, or customers can choose to split their loan between fixed and variable rates.

Westpac offers special benefits to customers when they package their home loan and bank account. Borrowers can enjoy interest rate discounts and savings on other Westpac products.

Westpac does not always offer the lowest mortgage interest rates on the market, but it can be an attractive option for many Australians because of its extensive branch network and respected reputation.

Westpac home loan rates tend to be on the higher end of the spectrum, though they’re not generally the highest on the market. Westpac home loan interest rates vary from mortgage to mortgage, and borrowers can choose between fixed, variable, and split rate home loans.

Owner-occupiers are generally offered lower rates than investors, and borrowers who make principal and interest repayments more often get lower rates than those who make interest-only repayments.

Interest rates can also vary between variable rate and fixed rate mortgages, and also with the length of a fixed rate term. Westpac home loans can be fixed from one to five years. As a general rule, the interest rate goes up the longer you want to fix, meaning a five-year fixed term has a higher interest rate than a one-year fixed term.

Westpac has a strong reputation for home loans within Australia, which can make it a popular choice with many borrowers. Because it is an established brand with millions of customers, a Westpac mortgage can feel like a straightforward choice in a confusing mortgage market. Plus, Westpac can offer access and convenience to Australian borrowers, as unlike online-only lenders, Westpac has an extensive branch network that operates beyond the capital cities.

Westpac’s home loans may be suited to almost any type of borrower. Westpac offers standard loans for first home buyers, renovators, owner-occupiers, and investors, but it also has products for more specialist clients, such as those who are self-employed.

Although Westpac can be a more convenient option when it comes to home loans, it’s not always the most affordable option. Westpac home loan rates tend to be moderate or moderately high.