If you’ve got a platinum or premium credit card, chances are you’ve got access to a complimentary concierge service.
Generally only offered for platinum card holders, a credit card concierge service gives cardholders 24/7 access to a concierge service which can be used for things like making reservations, shopping, organising travel or booking tickets.
How does a credit card concierge service work?
If you’ve chosen to apply for a credit card with a concierge service, details of how the service works will usually be available online or once your application has been approved. Each concierge service will have its own features and conditions. While they all work slightly differently, the credit card generally comes with a phone number or online login where you can contact the concierge service from anywhere in the world 24 hours a day, seven days a week.
Depending on the type of credit card you choose, the concierge service is generally complementary, however you will still have to pay for any goods or services organised by the concierge.
Cardholders can use the credit card concierge service for things like restaurant reservations, car hire, flight bookings, tickets to events, sourcing gifts, organising flowers, booking appointments and many other tasks. Each credit card concierge service has a detailed list of terms and conditions outlining each individual service offering.
While it can be tempting to apply for a credit card with a concierge service, it’s worth noting that these cards tend to have higher annual fees and interest rates. While the concierge service is complimentary, the cost of running the card can outweigh the benefits. If you’re very time-poor and are often on the go, a concierge service might make life easier and could be worth exploring. If you’re not in the habit of paying off the whole card balance every month, the interest rate in addition to the higher than average fees may make this card an expensive option.
Before you get tempted by convenience, compare your options and do the maths to make sure the costs of concierge don’t leave you out of pocket.
How to compare credit cards with concierge service
There are usually many features to a credit card, and a concierge service is just one of them. When you apply for a credit card or any other financial product, it’s important to look at the bigger picture to make sure you’re getting value for money. In addition to comparing the ins and outs of reward features like a concierge service, it’s important to look at things like interest-free days, balance transfer fees, interest rates, cash advance rates and any other fees or charges.
When it comes to comparing credit cards with concierge services, look out for things like convenience. If you’re overseas, check whether you’ll be able to contact an English-speaking concierge and if the call will cost you money or if there’s a toll-free number. Have a think about what you would use the concierge service for and check that those products or services are included.
If the types of tasks you require are time-sensitive, check what the standard lead times are and whether there are any charges involved in using the service. In most cases, the service itself is free, but the actual item and any costs involved in delivery or taxes are not covered by the concierge service.
Before you make any decisions or apply for a credit card with a concierge service, it’s always important to compare your options and find a card and service that suits your budget and lifestyle.